Service, payment & account access
Service policy · Effective October 17, 2026.
Quick Help prepaid sessions
Quick Help is $35 for one scheduled 20-minute remote session and a short written recap. Choose an available time and pay through Square to confirm your appointment. Support is scheduled, not immediate. If you need help choosing a service or time, email us before booking.
You may cancel for a full refund before the session begins, or reschedule subject to availability. There is no late-cancellation or no-show fee. After work starts, any unused portion is handled under our service terms. Longer work requires separate approval and payment. Support is focused assistance, not a guaranteed resolution. No recurring charges.
A request is an inquiry. Technology and organization support is carried out with the person receiving assistance. Physical document shredding is a separately scoped service, subject to location and provider availability. It does not create a booking, charge, subscription, or guarantee of service. We first confirm suitability, scope, price, and timing in writing. Paid work begins after you accept the agreed scope and pay through the secure link sent by email.
Personal Help Session — $95: up to 60 minutes of remote assistance with one agreed task, plus written next steps.
Digital & Paperwork Reset — from $295: one defined organization project, such as files, receipts, documents, or an account workflow. The final scope and price are confirmed in a written quote before payment. Your quote specifies the material and work included; larger scopes are quoted separately.
Ongoing Personal Support — $175 per month: two scheduled sessions of up to 60 minutes each during one prepaid month, with written follow-up. Available after an initial paid $95 session. No automatic renewal; each additional month requires your agreement.
Shredding Coordination — $65 plus provider charges: coordinating one agreed physical paper shredding job. Provider charges, including any collection, transport, and destruction, are quoted separately and require approval. Location, handling, and provider availability are confirmed before documents change hands. Where coordination is already included in the agreed Reset scope, it is not charged again. Certificates are provided only when confirmed with the destruction provider. You decide which papers may be destroyed and confirm any retention obligations before authorizing destruction.
Digital Life Review — $145: up to 75 minutes reviewing digital priorities together, with a written action plan. Implementation is quoted separately.
New Device Setup — $195: up to 90 minutes for one agreed device setup, essential settings, and written next steps. Bulk transfers, complex migrations, and extra time are excluded unless separately quoted and approved.
Additional service scopes: Account Protection Setup is guided setup within an agreed $95 session, not a security audit or fraud guarantee. Subscription & Bill Organization starts with a $95 session or a Reset from $295; you approve cancellations and make payments yourself. Digital-wallet help is technical setup within an agreed Personal Help Session, with the scope confirmed first. You choose the provider and create and enter passwords, private keys, and recovery phrases privately. We do not advise on investments, recommend assets or wallet providers, trade, move funds, hold credentials or assets, or provide asset-recovery services.
Paper-to-Digital Project — from $395 plus provider costs: a scoped project coordinating approved scanning and organizing delivered files. The quote confirms volume, handling, and delivery before work begins. Scanning and storage providers, document handling, delivery, and charges require separate confirmation and approval. Originals must not be destroyed merely because they have been scanned.
Moving or Downsizing Reset — custom quote: document organization and any specifically approved coordination. Our work and provider charges are separately quoted. Physical moving, packing, hauling, estate administration, and legal advice are excluded. No provider relationship, availability, collection, storage, or destruction is guaranteed before written confirmation.
Work beyond the included time or scope requires a separate quote and your approval. There is no automatic extra-time charge. Device or platform problems, provider decisions, identity approval, and third-party outages may prevent completion; support does not guarantee a particular technical or financial outcome.
You remain in control of credentials, transactions, financial decisions, identity attestations, signatures, and required approvals. We do not take custody of money or digital assets. Account access is limited to what you authorize and can be revoked. We do not supply investment, legal, tax, medical, accounting, or emergency IT services.