Cancellations, refunds & monthly sessions
Service policy · Effective October 17, 2026.
Quick Help prepaid sessions
Quick Help is $35 for one scheduled 20-minute remote session and a short written recap. Choose an available time and pay through Square to confirm your appointment. Support is scheduled, not immediate. If you need help choosing a service or time, email us before booking.
You may cancel for a full refund before the session begins, or reschedule subject to availability. There is no late-cancellation or no-show fee. After work starts, any unused portion is handled under our service terms. Longer work requires separate approval and payment. Support is focused assistance, not a guaranteed resolution. No recurring charges.
Cancellation and rescheduling: cancel before agreed work begins for a full refund. Rescheduling is free, subject to availability. Let us know as soon as possible through the contact channel in your booking confirmation. We do not charge a late-cancellation or no-show fee.
If you cancel after work begins, completed work is charged only at the allocation or rate agreed in the written scope; the unused balance is refunded. If Digital Sconce cancels or cannot deliver the agreed service, you may choose rescheduling or a refund for undelivered work. Statutory consumer rights are unaffected.
Monthly support is sold as a single prepaid month, without automatic renewal. Additional months require your agreement. Any later recurring plan must disclose renewal, billing, and cancellation terms and obtain your consent before activation.
Unused included sessions expire at the end of the agreed monthly period and do not roll over. If we cannot offer the agreed support within that period, we will offer an extension or refund for undelivered support. Additional sessions or time require approval of a separate quote.
For shredding, any approved third-party cancellation charges must be disclosed in the written quote before you accept. Cancellation cannot reverse destruction already completed with your approval. Your separately quoted provider terms will be identified before work begins.
Refunds go to the original payment method. The payment processor’s processing time will be explained when the refund is issued.